Guarantee & Warranty

Our warranty does not apply to damage caused in a food service setting, abuse, misuse or altering product. Over time, surface imperfections may appear. This is considered normal wear and tear and will not be covered by the warranty/guarantee.

Our warranty is limited to consumers with proof of purchase. If the product was not purchased new from an authorized dealer, distributor or representative of the manufacturer this warranty is null and void.

GASTREAUX products are guaranteed against any material or manufacturing defect, for 1 years from the date of purchase or delivery date. In the event of a problem, the user must contact GASTREAUX Customer Services as per contact provided on Customer may send a photo evidence of the defected product. The defected product must be returned if requested by Customer Service. Once the guarantee and defect have been confirmed, a new product or equivalent will be sent in exchange. Under the terms of this guarantee GASTREAUX has no further obligations other than to replace a faulty product. GASTREAUX shall not be obliged to replace any product which is not accompanied by a valid proof of purchase.

This commercial guarantee does not cover damage arising from improper use, failure to follow the instructions for use and maintenance. It also does not include normal product wear and tear, nor the following cases:
- overheating, prolonged exposure to the heat from a flame or when empty
- professional use or in the workplace
- regular replacement of consumable parts

Details of the non-stick cookware guarantee
The non-stick coating is also guaranteed for 1 year against blistering and peeling. This guarantee does not cover sticking or damage caused by incorrect use nor in the cases as listed above. GASTREAUX guarantees that the non-stick coating complies with regulations covering materials in contact with food.
Similarly applies to stainless steel cookware, 1 year guarantee from the date of purchase or delivery date, against any faulty materials or workmanship related to the stainless steel material provided the product is used in accordance with the manufacturer’s recommended product instructions. This guarantee does not include any damage due to inappropriate use or resulting from knocks, falls, yellowing and blueing, or in other exclusion cases listed above in the GASTREAUX guarantee.