Guarantee & Warranty

GASTREAUX products are covered by a 1-year limited warranty against manufacturing defects, commencing from the date of purchase or delivery, whichever is later.

A valid proof of purchase is required for all warranty claims.

Manufacturing Defects

The warranty covers manufacturing defects that are present in the product before use.

To qualify for a manufacturing defect claim, the cookware must be new and unused.

Customers are advised to inspect the cookware carefully upon receiving it. If any manufacturing defect is found, do not use the cookware and contact GASTREAUX Customer Service with your order details and clear photographs or videos of the defect.

Once the cookware has been used for cooking, claims relating to changes or deterioration resulting from use, including the cooking surface and non-stick coating, will not be covered as an unused-product manufacturing defect.

GASTREAUX reserves the right to inspect the product and determine whether the reported issue qualifies as a manufacturing defect.

Non-Stick Cookware

The non-stick coating is covered against manufacturing defects present before first use.

To make a warranty claim relating to the non-stick coating, the cookware must be new and unused.

Once the cookware has been used, scratching, peeling, blistering, deterioration, staining, discolouration or loss of non-stick performance may occur as a result of use and is not covered as an unused-product manufacturing defect.

This includes deterioration or damage resulting from:

• Normal wear and tear

• Regular cooking and cleaning

• Overheating or heating the cookware while empty

• Use of metal or sharp utensils

• Abrasive cleaners or scouring pads

• Improper cooking or cleaning methods

• Failure to follow GASTREAUX's use and care instructions

What Is Not Covered

This warranty does not cover:

• Normal wear and tear

• Scratches, scuffs and cosmetic surface marks

• Gradual deterioration from use

• Damage caused by overheating

• Damage caused by improper cleaning

• Damage caused by metal or sharp utensils

• Discolouration, staining, yellowing or bluing

• Damage caused by accidents, knocks or drops

• Abuse, misuse or improper storage

• Failure to follow the recommended use and care instructions

• Commercial or professional use

Warranty Claims

To submit a warranty claim, customers must provide:

• Order number

• Valid proof of purchase

• Clear photographs or videos showing the reported defect

• Any additional information reasonably requested by GASTREAUX

For manufacturing defect claims requiring the product to be unused, GASTREAUX may request photographs or other evidence showing that the cookware has not been used.

GASTREAUX reserves the right to request that the product be returned for physical inspection before approving any warranty claim.

Return & Postage Costs

If GASTREAUX requires the cookware to be returned for inspection or replacement, the customer is responsible for arranging and paying the postage or delivery cost to return the product to GASTREAUX.

The product should be securely packed to prevent damage during transit. GASTREAUX will not be responsible for any loss or damage occurring while the returned product is in transit to us.

If the warranty claim is approved and a replacement is provided, GASTREAUX will bear the standard delivery cost of sending the replacement product to the customer within Malaysia.

Any additional or non-standard delivery charges requested by the customer may be chargeable.

Replacement

If GASTREAUX confirms that the product has an eligible manufacturing defect covered under this warranty, GASTREAUX will, at its discretion:

• Replace the defective product with the same product; or

• Provide an equivalent replacement if the original product is no longer available.

Replacement is subject to product availability.

This warranty is provided in addition to any rights or remedies that may apply under applicable Malaysian consumer law.